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Tag Archives: Organizational culture

What happened to Elena?

This is the e-mail I’ve got yesterday worth of public and relevant authorities’ attention.

Dear Dragana,

I am also former Emirates crew. I had a pleasure to fly with Elena (the girl that was fall from emirates aircraft 2 days ago) couple of times and also we were meeting usually in costa for smoking every couple of weeks. She was one of the best people i have met in dubai. We talk a lot about her life , family and work. She was a strong woman. She was not taking bullshit from anyone. She was following the rules and regulations of the company because she like it and didn’t want to apologize for anything. She wanted to be purser one day. But even though she have been in the company for 21 years she was still SFS. As she told me they were considering her as too old and they wanted younger people for this role. This woman she was in Dubai sooo long doing her job that she really loved. And thats how they treat her. They haven’t make any investigation. In one hour and a half i consider that is not enough time for this, and they took off with the crew that just witness what happened They just didn’t want to leave the customers or the crew there to talk with any one. My question is did she suicide ? Did she fall ? Or was she pushed? As customers told they heard the crew arguing. What happened? .how can she open the 777 door with one hand and push it and fall if the media mention that she had in one hand a glass bottle.
She didn’t deserve this. She was a strong independent respectful woman.
Please get to the bottom of this.
Use your connections. Do what you can.
Best regards

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Scandalous data breach in EK

I’ve promised not to post new stories unless something really big or serious happens and it just did.

I’ve found out about a serious data breach in Emirates Airline. Namely, a whole list of crew, with their personal data, became available online!

I will not say where this list was uploaded, but I’ve got a confirmation that it’s legit and authentic.

Now imagine the quality of EK’s IT and data security experts when anyone with the access to the EKHQ’s computer can download and e-mail this crucial business data which supposed to be a strictly guarded secret for many reasons, especially in one airline company.

I guess that nepotism, wastas and corruption in EK are starting to leave deep and irreversible consequences for EK. Shame for Emirates Airline. I really wanted to love that place and I really wanted it to heal itself from devastating business politics as a proof that people are capable to think ahead and to take care for each other more than they care about money and power.

I am curious to read Mr. Tom Burgess’s comment on this news.

 

22016557_10155194447380958_437454487_nA person who posted the crew list on Facebook

 

Screenshot (714)Excel file with crew’s data (I’ve covered crucial data)


5 Emirates dark secrets revealed – from a perspective of a former EK cabin crew

 


The glamorous life of Emirates cabin crew: sleeping on the airport floor

This is an e-mail I’ve got a few days ago. I will let you draw the conclusion about safety, EK’s organizational culture and fatigue. I will also let you wonder where the pilot and co-pilot slept that night.

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Hello,

Thank you for your blog. Emiarets is a terrible companyy to work for.
Please, do not display my email address or my name…..
This is a picture of Emirates Airline Crew sleeping on the floor. The JFK airport was closed and the company asked us to leave our hotel and go to the airport anyway and wait on the airbridge until they open the airport…..
The fact was that the airport was closed because of the heavy snow and we had to wait on the floor for several hours, more than 6hours…… We could not even use the
emirates lounge at the jfk airport. They told us to wait at the airbridge.
.
.
dsc03598

Redundancies in Emirates Group: Why does Dnata fire its employees?

Since I never looked forward to Emirates Group falling apart, on this occasion I will not write a long article about the fact that we all knew that management’s eternal arrogance and incapability will lead to employees massively losing their jobs and Emirates Airline slowly vanishing from the map of succesful airlines.

To be honest, Emirates had a potential. That potential has grown to greedy company’s growth and abuse of labour and human rights. There were many warning signs, including this blog, but there was nobody to listen.

Now, some announced changes may improve the alarming situation, but people will lose their jobs and the company lost its reputation so the damage is already irreparable. It could all be prevented if there were just a few people in the top management who didn’t lose their touch with reality and who respected the front line employees who, actually, do the job, instead of caring only about their bonuses and power.

I’ve got these few photos from a Dnata employee. They present e-mails which Dnata employees got recently, notifying them that DnataTravel’s revenues are down 13% and that sales have decreased 14% and that there will be redundancies. Shame.

I wish Emirates Group good luck and I wish them to get rid of all the corrupted managers who threaten their employees with prison. I also advise them to pay their employees deserved end of service money and to treat them with dignity.

 

 

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Update from former Senior Vice President of Emirates Airline

History of serious mismanagement in Emirates Airline lasts for many years now. Like in every basket, one or few rotten apples spoil the whole basket of fruit.This process manifests itself as systematic disposal of honest and ethical managers and staff, who are not willing to comply to rottenness. This process went out of control since Sir Maurice Flanagan left the rudder to others.

So what happens with one company when honest people leave? It is left with network of dishonest, incapable and weak managers who abuse the company and its staff to get profit and benefits for themselves, especially when they know that they have to leave the country one day. Of course, these managers are not capable to create, conduct and successfully finish most of their projects as most of the good and skilled people left or they are kept quiet, blackmailed and threatened with warnings and service terminations.

I already wrote about Ms. Anoma Manuel’s (former Divisional Vice President Airport Services) failed project with new ABC check in and boarding system. Ms. Anoma is so rampant that she decided to forcefully implement this project although the feedback on it was very bad. But, as Ms. Anoma told me once – her seniors are friends of hers. So, she is protected. And her bonus is protected. But who will protect the company and its staff from this kind of incompetent and bully managers? Who will stop the absurd waste of money on meaningless projects, which their innovators falsely present as “successful and useful” or they just cover all the traces of projects’ failures?

Mr.Tom Burgess's (former Senior Vice President in Emirates Airline) blog.

Mr.Tom Burgess’s (former Senior Vice President in Emirates Airline) blog.

People criticized me for asking Ms. Anoma about her salary. I was fired for asking her about her salary. But I would ask her again. And again. And again. Because she doesn’t care about the sufferings of her staff. She would rather waste huge amounts of company’s money on unnecessary projects, just to look good in her superiors’ eyes and to ensure her bonus, than to take care of her staff.

Unfortunately, she is not the only manager who wastes company’s money just as I am not the only former employee who writes the blog about injustices and management’s incompetency in Emirates Airline.

As I wrote at the beginning of this article, EK’s rotten management apples systematically spoil or get rid of their best managers. Mr.Tom Burgess is one of these managers. I will let you read his blog and decide about his intentions, skills and motivation. Today I want to re-publish his newest article which describes the exact mechanism on how managers waste company’s money on ludicrous projects while underpaying, bullying and punishing their hard working staff at the same time. This example is on the much higher level of management as Mr.Burgess had an important and responsible role in Emirates Airline.

Mr.Burgess was employed in higher management of Emirates Airline as Senior Vice President in EG IT department with Mr.Patrick Naef as Divisional Senior Vice President. On Mr.Burgess’s blog you can read everything on poisoned and backstabbing organisational culture in Emirates IT department, where Mr.Patrick Naef uses some questionable methods to get rid of all the managers who “stand on his way” of deceiving the top management about the real condition of his department.

DSVP of EGIT department

DSVP of EGIT department Patrick Naef

This is just the part of the article. You can read the whole article here.

No winner, many losers.

***

Seeing the many comments on the web about the way staff are treated in the Emirates group, including a focus on salaries, led me to do a rough calculation.  I believe that if the money wasted on Mercator Asia had been diverted to EKAS budgets, all ground staff could have enjoyed a 20% pay increase for every one of the four years of Mercator Asia operation.  And this is only looking at the cost of one failed initiative – try to imagine how much money has been poured into the IT drain over the last nine years!

The most odious of problems facing the Emirates group is the bullying of staff by managers, but perhaps the biggest issue is that front line staff, critical to the business, are overworked and underpaid.  But it would not be difficult to take a broom to the numerous support areas (not just EG-IT) and divert the proceeds to much better use.

***

Fundamental changes are essential, but some people are still thrashing around in the depths of the denial stage of the change curve.  At least there has been recognition that there is a major problem, but real progress will not be possible until some time is spent looking in the mirror.  It will take true leadership to get the ball of change rolling and then, when it comes, the really difficult challenges will emerge.

Mercator Asia project is mentioned very often at Mr.Burgess's blog.

Mercator Asia project is mentioned very often at Mr.Burgess’s blog.

Perhaps the biggest task will be to convince staff that the company is serious about change.  To illustrate this point, what will Patrick Naef need to do to persuade you to trust him?

And will anyone know what to do?  Adopting a policy of being open and honest will be a major start.  But, in my experience, the further people rise up the corporate ladder, the greater difficulty they have with the concept of being open and honest.  The line between what staff should be told (i.e. most things) and what they shouldn’t be (i.e. commercially or personally confidential information) is well understood by the majority of staff, but creates paranoia nearer the top.

And who will actually lead this essential change project?  Assuming someone who can be trusted is found, will they have the necessary skills?  Turning a corporate culture around is not a job for a bunch of external consultants, a genuine understanding of the issues is a prerequisite.  And he/she will also need the resolve to stand up to some pretty powerful figures, who I doubt will ever be genuinely convinced that a different way will be the right way.

However, the cause is far from lost because the company is blessed with tens of thousands of loyal, competent and hard working staff.  They want success for the company as much as they want it for themselves and I am sure they will be tolerant during what will be a lengthy process.  And for every bad manager in the company, there are numerous decent and capable managers.  They just need to be given more of a voice.

But delay is counterproductive.  As time moves on more evidence of the way Emirates treats its staff will emerge on the blogs and forums, more staff will resign, more careers will be wasted and more money will be poured down the drains of Dubai.

Posted by Tom Burgess at 22:37

 

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Loss of cabin crew

Hello Dragana,

I hope you are having a good day.

I would like to share an interesting fact with you. Please keep the name and source confidential xxx. I am providing you with his name so you know the information I am sharing is credible.

xxx

He stated that in 2014 the company recruited approximately  6000 new cabin crew. By the end of 2014, the total number of cabin crew in the entire cabin crew compliment had only increased by 1800. This is a clear indication of the high turnover and loss of cabin crew from the company. And this is only the figure for cabin crew. Imagine the number of employees that leave each year as a whole. The figures are staggering and are an indication of the poor working conditions and poor management.

No wonder the organisation spends so much time and resources on massive recruitment drives. They can’t maintain their people.

Thanks again.

xxx

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