I remember my little chat with HR manager Mr.Maktoom Mohd. Hassan after the Open forum for ground staff (when he also told me that I am “finished”). When I asked him to tell us his opinion on huge resignation rate in Emirates Airline (specifically in Airport Services) he told my friend and me that staff turnover in Emirates Airline is “usual for every big company”.
DSVP of Airport Services Mr.Mohammed Mattar, on the other hand, admitted that he is short of staff. “I don’t have enough staff so I am forcing you to come to work” he said. I guess that this logic is very simple and makes managing of huge department very easy. I was hoping, though, that managers don’t use this logic on cabin crew, since there is more to gamble with on board by forcing tired staff to fly, than when you force people to come and seat at the counters for hours without a break.
There are couple of ways to force cabin crew to work more. One is to make them fly more than certain, prescribed by law and healthy, number of hours per month and another one is to make their layovers very short. Both are illegal and both are used by Emirates Airline as ways of compensating a serious lack of trained flight attendants.
My former colleagues boarding agents (still working) tell me that there is a visible lack of cabin crew, that flights are delayed because of it and there is even a widespread story that two flights were recently cancelled due to this lack of flight crew.
I have received several e-mails from members of EK cabin crew recently, mentioning some of the reasons why they resign in number that even endangers safe flying and operation, but one information left me speechless. One of those e-mails claims that 2000 flight attendants left the company just in September this year.
Whenever I read people’s stories and decide whether to publish them or not, I always wonder about their motives to write to me and their perception of reality. In this case, even if this number is not plausible, it proves the devastated state of flight crew morale. And who would like to fly with indifferent, tired and unhappy crew?
Of course, nobody from EK management cares about staff’s morale. Nobody thinks it’s important. Managers have huge salaries and bonuses and they keep themselves motivated. Flight crew, ground staff and passengers are there to ensure their bonuses. Once these managers are done with Emirates Airline they will return to their western homes. They will never consider themselves responsible for their employees’ misery and devastation of company’s image, they will never think that somebody is lying sick somewhere because of their exploit policies, they will never remember all those people who came to contribute to “making the history” and who became history instead.
Here are just some of the problems of cabin crew in Emirates Airline.
- “Lousy shoes that cause many industrial injuries that the company tries not to accept blame for. A cheap quality uniform that doesn’t wear or wash well. Staff have to buy replacements for parts of the uniform. Yes, they have to buy new shoes or wear them for one year exactly before they can get new ones for free of charge.”
- “There is a staff shortage as many experienced crew left and sometimes managers put resignation processing on hold as they can’t process them quick enough. Resignations run around 250 plus staffs a month. Now going to over 350.”
- “Some crew is doing over 120 hours a month flying and are exhausted and falling sick regularly. Some fly sick as they are told no upgrade if they are sick.”
- “They opened a walk in clinic in HQ which is full and crew waits for hours after a flight to be seen. Before cabin crew could self certify sickness for up to seven days. Now they are bringing new system to make crew come to see the nurse every two days so they can’t recover properly and just go to work like machines.”
- “If crew is even 1 minute late they get into serious problems and marked absent. But if plane and flight is delayed they are expected to work for nothing.”
- “Cabin crew is bullied, exploit, tired and fatigued.”
- More on cabin crew’s problems here.
Here is one particularly interesting e-mail from one cabin crew:
Cabin crew’s e-mail. 2000 crew resigned in September.
they have reduced some allowances (like 120 eur to 90eur in Nice which I think is stollen a lot if mobey for 24hrs). I think way bigger problem are the illegal short layovers where ek pays fines rather than giving the crew longer stopover time but this is another topic. Oh, and there’s waaaaaay more crew resigning than 250 per month. Only in sept it was around 2000.
Can I pls add one thing. Im currently in the xxx and I have some very new girls on my flight who haven’t finished their 6month probation yet. They told me they get weighed now before the start of the training, after the training, before getting a uniform AND after probation on their graduation day. When i joined 2012 theree was no scales whatsoever.I think this says a lot about the values of this company. Some of the newbys look anorectic to me. They cannot close any overhead locker and god forbid I have no clue how would these 21year old 178cm and 48kg girls evacuate 500ppl in 90 sec with jammed doors, injured pax, heavy equipment etc
For ek its all about image and not evaluation of real situations. Everyones fatigued, scared and demotivated.i truely dont know when was the last time I saw someone who is happy with ek as an employer. People have to know how this system is rottening!!!
All the best Dragana,
And if someone has to say something in Emirates Airline’s defence, I would politely ask them to explain first the fact that Kevin Griffiths, Senior Vice President of Cabin Crew was demoted recently with a serious remuneration cut.
Before you continue to question everything that is said here, please explain first why some high levelled EK Human Resources managers were fired recently without a chance to even clean their desks before exiting the company?
Please explain why you didn’t publish results of the survey on employees’ satisfaction yet as you have promised?
Mr. Abdulaziz’s (Head of EK HR) promise to publish the results of a long gone survey on employees’ satisfaction
Dear managers, you can not keep denying things written on this blog and yet keep the reasons for firing and demoting big name managers as a secret. Something is obviously very wrong as people on this blog are pointing out for 4 months now.
But be careful in your answers though as you must write your comments online in the way your company has instructed you recently. I guess many managers do not follow these rules in their every day work (respecting people, differences and cultures), therefore they do not feel obliged to follow them online. And I guess that threats became usual and desirable way of making employees behave like managers want them to behave, so remember those of you, regular employees who want to write an honest comment here: you are tracked and observed by your company when writing online (at least this is how this first “rule” tries to scare you):
Mr.Jon Conway’s (DSVP-UAE Airport Operations) instruction on how to behave online
I guess we just need time to see how much exactly is current Emirates staff turnover “usual” for big companies.
Happy New Year.