Emirates Airline a ‘golden cage’ that reinforces ‘culture of fear’ – whistleblower website

 

RT Video News

Employees of Emirates Airline refer to the company as a “golden cage,” which allegedly exhausts crews beyond their limits and employs punishments when complaints are filed, the administrator of a dedicated whistleblower site has told RT.

Speaking on condition of anonymity, the administrator of donotflyemirates.wordpress.com, which collects the accounts of Emirates Airline pilots and publishes their stories online, stressed that the company creates “a culture of fear,” where workers feel unprotected, targeted and trapped.

The site administrator noted that the United Arab Emirates (UAE) does not allow unions, which leaves staff even more vulnerable to abuse.

“If you make a mistake – or even if you don’t make a mistake, if someone blames you for something – you don’t get the chance to defend yourself. You just get the warning, they just fire you.”

“After some time spent in Dubai you feel like everything you have, your whole life is in danger. Because if you get fired, you’re going to lose your house, you’re going to lose your whole life. This is why they are referring to it as a ‘golden cage.’”

The whistleblower site is already banned in the UAE, but the airline wanted to silence it further, as Emirates Airline lawyers reached out to WordPress and urged the blogging platform to take down the whistleblower site, which it refused to do.

“I received a notification from WordPress platform, they notified me that Emirates lawyers tried to take down some content from my blog, and WordPress refused them.”

The administrator, who is a former employee of Emirates Airline, told RT that all the pilots’ stories are received via email. They are all verified before they are published.

The site coordinator also received warning letters while still employed by the airline for having a “negative influence on others” when discussing shifts and workloads.

Earlier, RT spoke to current as well as former Emirates pilots, who confirmed that the company forces them to take heavy workloads and implements “bullying” techniques.

An ex-Emirates employee described the company’s rosters as “brutal,” as the pilots are “expected to switch from day to night… duties without enough rest in between,” adding that he “loses several nights of sleep every month,” is “constantly tired,” and has “no energy to do anything.”

Making matters worse is the fact that the UAE’s General Civil Aviation Authority (GCAA), charged with regulating aviation safety, has failed to act. Speaking to RT on condition of anonymity, a former Emirates pilot said that the Dubai-based aviation watchdog is not independent from the state, and thus cannot adequately fulfill its duties.

The problem is further exacerbated as the GCAA is controlled by the same people in charge of the airline. Another pilot employed by Emirates revealed that the GCAA is chaired by the CEO of Emirates Airline & Group – Sheikh Ahmed Bin Saeed Al Maktoum.

The airline itself has refused to acknowledge the problem of pilot fatigue when contacted by RT.

 

The latest response from an Emirates spokesperson claimed that the company meets the required standards.

“Emirates operates in a safe, highly regulated environment and our safety record, which ranks among the top in the industry, demonstrates our rigorous standards. Our crew rosters are built based on GCAA rules, which are in line with recognized international organization standards. Emirates has a Pilot Fatigue Risk Management system that continuously examines flight crew roster patterns and reviews any feedback received from our pilots. Therefore, we cannot substantiate any of the anonymous allegations that have been reported by Russia Today.”

“Emirates actively encourages staff to report on all aspects of safety so that proper analysis and investigations can be conducted. All staff are provided with a direct, easy link with management to report and provide feedback, regardless of its nature.”

However, the Emirates pilot that most recently spoke with RT disagrees, arguing that even though the airline has a Pilot Fatigue Risk Management system, it rarely does anything to address the problem. Instead, it pursues tactics of pilot intimidation to discourage further complaints.

“We file ASRs [Aviation Safety Reports], we highlight problems, and [for that] we can get called by the management, brought into the office… They highlighted a problem, they [could have] made a mistake, whether due to tiredness or just an error…and for that they simply give you a warning letter, this is happening all the time. And what happens is, people are becoming afraid to write ASRs to highlight issues, and it gets hidden,” the pilot said.

The problem is that while exhausting rosters are not illegal, they are “immoral” and “not consistent with sleep patterns,” added the pilot. “When you are flying more than 100 hours a month these issues are cumulative, and they build up. You just start to feel worse and worse and worse… But the airline will tell you ‘our rosters are legal.’ Yes, they are legal rosters. They do have some illegal rostering practices – but they won’t admit to that.”

When describing his personal experience of fatigue during flights, the pilot said that he and his co-pilot had both fallen asleep when approaching the ground, “the time when you need to be most alert.”

Aside from the issue of pilot fatigue, Emirates Airline tries to appear more professional by reusing old employee numbers on new staff, thus making it seem that they have a well-experienced team in charge of the flights, one cabin crew member told RT.

However, the reality is that the majority of new staff are resigning within six months. Newcomers cannot cope with the workload and fatigue.”

Source: https://www.rt.com/news/338442-emirates-airline-whistleblower-site/


What happened to Elena?

This is the e-mail I’ve got yesterday worth of public and relevant authorities’ attention.

Dear,

I am also former Emirates crew. I had a pleasure to fly with Elena (the girl that was fall from emirates aircraft 2 days ago) couple of times and also we were meeting usually in costa for smoking every couple of weeks. She was one of the best people i have met in dubai. We talk a lot about her life , family and work. She was a strong woman. She was not taking bullshit from anyone. She was following the rules and regulations of the company because she like it and didn’t want to apologize for anything. She wanted to be purser one day. But even though she have been in the company for 21 years she was still SFS. As she told me they were considering her as too old and they wanted younger people for this role. This woman she was in Dubai sooo long doing her job that she really loved. And thats how they treat her. They haven’t make any investigation. In one hour and a half i consider that is not enough time for this, and they took off with the crew that just witness what happened They just didn’t want to leave the customers or the crew there to talk with any one. My question is did she suicide ? Did she fall ? Or was she pushed? As customers told they heard the crew arguing. What happened? .how can she open the 777 door with one hand and push it and fall if the media mention that she had in one hand a glass bottle.
She didn’t deserve this. She was a strong independent respectful woman.
Please get to the bottom of this.
Use your connections. Do what you can.
Best regards

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Scandalous data breach in EK

I’ve promised not to post new stories unless something really big or serious happens and it just did.

I’ve found out about a serious data breach in Emirates Airline. Namely, a whole list of crew, with their personal data, became available online!

I will not say where this list was uploaded, but I’ve got a confirmation that it’s legit and authentic.

Now imagine the quality of EK’s IT and data security experts when anyone with the access to the EKHQ’s computer can download and e-mail this crucial business data which supposed to be a strictly guarded secret for many reasons, especially in one airline company.

I guess that nepotism, wastas and corruption in EK are starting to leave deep and irreversible consequences for EK. Shame for Emirates Airline. I really wanted to love that place and I really wanted it to heal itself from devastating business politics as a proof that people are capable to think ahead and to take care for each other more than they care about money and power.

I am curious to read Mr. Tom Burgess’s comment on this news.

 

22016557_10155194447380958_437454487_nA person who posted the crew list on Facebook

 

Screenshot (714)Excel file with crew’s data (I’ve covered crucial data)


It’s our birthday today

It’s been three years since our fight against greed and neglect of the achievements of global civilizations has begun.

Happy Birthday to all my readers, helpers, contributors and former EK colleagues.

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5 Emirates dark secrets revealed – from a perspective of a former EK cabin crew

 


Update from Tom: Fake secrecy

A blog update from Mr Tom Burgess, former Senior Vice President of Emirates Group IT.

It is sad to witness the Emirates Group’s deterioration accelerating. The knee jerk and badly managed actions which I feared (but hoped would be avoided had Herr Mueller managed to get an early and firm grip on the organisation) are well underway, and probably unstoppable. I am sure that many of you would have seen a video of Herr Mueller’s interview whilst he was CEO at Aer Lingus and been impressed by his genuine understanding of the importance of people in any organisation. I certainly was. I felt that if anyone could turn Emirates around, then he could. But it was a big ask. He probably has the support of over 95% of Emirates’ staff – essential for someone wanting to make wholesale changes – but nobody would have underestimated the challenges presented within the remaining few per cent. When I struggled to get Patrick Naef to see (what I was convinced was) common sense, I often felt that I was ‘pissing into the wind’. Herr Mueller has probably been facing a hurricane over the past six months.

Patrick Naef’s communication (at the end of last month) to EG-IT staff is another example of corporate incompetence and duplicity. He trivialises events by suggesting that they are just part of a review “on the way we work” and avoids revealing the true size of yet another one of his crusades against loyal members of his department. He promises openness, yet proceeds in secrecy – some staff had already been forced out before the note was sent. His communication is so amateurish it would be seen as laughable, if the topic was not so serious. But I guess everyone would have allowed themselves a wry smile at Patrick Naef’s heart-warming promise to those leaving of his “support during the transition”. This is like being introduced, just as you are about to enter theatre for major surgery, to someone who will be on hand at all times to give you “every support” and then discovering that it is the Grim Reaper.

Click here to continue reading.


The glamorous life of Emirates cabin crew: sleeping on the airport floor

This is an e-mail I’ve got a few days ago. I will let you draw the conclusion about safety, EK’s organizational culture and fatigue. I will also let you wonder where the pilot and co-pilot slept that night.

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Hello,

Thank you for your blog. Emiarets is a terrible companyy to work for.
Please, do not display my email address or my name…..
This is a picture of Emirates Airline Crew sleeping on the floor. The JFK airport was closed and the company asked us to leave our hotel and go to the airport anyway and wait on the airbridge until they open the airport…..
The fact was that the airport was closed because of the heavy snow and we had to wait on the floor for several hours, more than 6hours…… We could not even use the
emirates lounge at the jfk airport. They told us to wait at the airbridge.
.
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