A blog update from Mr Tom Burgess, former Senior Vice President of Emirates Group IT.
It is sad to witness the Emirates Group’s deterioration accelerating. The knee jerk and badly managed actions which I feared (but hoped would be avoided had Herr Mueller managed to get an early and firm grip on the organisation) are well underway, and probably unstoppable. I am sure that many of you would have seen a video of Herr Mueller’s interview whilst he was CEO at Aer Lingus and been impressed by his genuine understanding of the importance of people in any organisation. I certainly was. I felt that if anyone could turn Emirates around, then he could. But it was a big ask. He probably has the support of over 95% of Emirates’ staff – essential for someone wanting to make wholesale changes – but nobody would have underestimated the challenges presented within the remaining few per cent. When I struggled to get Patrick Naef to see (what I was convinced was) common sense, I often felt that I was ‘pissing into the wind’. Herr Mueller has probably been facing a hurricane over the past six months.
Patrick Naef’s communication (at the end of last month) to EG-IT staff is another example of corporate incompetence and duplicity. He trivialises events by suggesting that they are just part of a review “on the way we work” and avoids revealing the true size of yet another one of his crusades against loyal members of his department. He promises openness, yet proceeds in secrecy – some staff had already been forced out before the note was sent. His communication is so amateurish it would be seen as laughable, if the topic was not so serious. But I guess everyone would have allowed themselves a wry smile at Patrick Naef’s heart-warming promise to those leaving of his “support during the transition”. This is like being introduced, just as you are about to enter theatre for major surgery, to someone who will be on hand at all times to give you “every support” and then discovering that it is the Grim Reaper.
Since I never looked forward to Emirates Group falling apart, on this occasion I will not write a long article about the fact that we all knew that management’s eternal arrogance and incapability will lead to employees massively losing their jobs and Emirates Airline slowly vanishing from the map of succesful airlines.
To be honest, Emirates had a potential. That potential has grown to greedy company’s growth and abuse of labour and human rights. There were many warning signs, including this blog, but there was nobody to listen.
Now, some announced changes may improve the alarming situation, but people will lose their jobs and the company lost its reputation so the damage is already irreparable. It could all be prevented if there were just a few people in the top management who didn’t lose their touch with reality and who respected the front line employees who, actually, do the job, instead of caring only about their bonuses and power.
I’ve got these few photos from a Dnata employee. They present e-mails which Dnata employees got recently, notifying them that DnataTravel’s revenues are down 13% and that sales have decreased 14% and that there will be redundancies. Shame.
I wish Emirates Group good luck and I wish them to get rid of all the corrupted managers who threaten their employees with prison. I also advise them to pay their employees deserved end of service money and to treat them with dignity.