Tag Archives: Emirates Illuminati

News from Emirates Illuminati website – An Open Letter to Emirates Senior Management

Why is it that Emirates management increases the pressure and makes more wrong choices and procedures when discontent of their employees continues to rise?



H.H. Sheikh Ahmed Bin Saeed Al Maktoum, Chairman
Tim Clark, CEO
Adel Al Redha, EVP & COO
Abdulaziz Al Ali, EVP HR

Within the past few months, through a somewhat jestful approach, we have brought to your attention (and the world’s attention) the ambient turmoil that inhabits most Emirates employees. We have, as well as many others, raised a much necessary red flag, denouncing the poor welfare culture (or lack thereof) in this airline.

While we deplore the insufficient response, we have no doubt that, by now, our message reached the top management, as we can see some encouraging embryos of insight here and there: timid signs of awakening to our cause start to transpire…

Yet, this long-awaited epiphany is still way too diffident. Demotivation and bitterness are rife. Morale has never been so low. Emirates is not only struggling to retain their own people, a novel phenomenon has begun: they are now struggling to attract new people, leading to serious understaffing and potentially grounded aircraft.
People are mentally worn and physically fatigued, adding to the prevalent resentment toward management.

The wonted arrogance of Emirates management is unfathomable, belittling the magnitude of the malaise, and attributing it to

‘a vocal minority’.

Surveys, forums, management reshuffling… all this is not enough. People are expecting from you a much more tangible commitment to a concrete and significant change.

God forbid, for lack of an in-depth systemic reform of the Company culture, a catastrophe is latent and impending.

It is high time you tackle this issue once and for all, in the most unequivocal manner.

We resent to say that we “demand”; rather, we strongly invite you to announce and implement a more radical change in the way employess are treated within our Company. The mere announcements that you now (allegedly) pledge to listen to employee feedback and of an oustanding bonus will not be enough to quiet the deep-seated despondency.

We resent to blackmail; rather, we forebode that failure to comply to our subtle invitation would lead to very undesired consequences.

You can no longer afford to feign ignorance. You have been (very gently) warned. Do not make the mistake to compel us to resort to less subdued actions.

Make Emirates the role model it should be in terms of employee welfare and happiness; the world’s best brand not only loved by its customers, but also by its employees. Improve their quality of life, their pleasure and pride to work for this airline.
And you will enjoy harvesting the fruit of this no longer optional investment in your valuable and talented (yet too undermined) people.

Be seeing you,

Original news on:


Former Emirates purser’s testimony

I’m ex crew batch xxx from 1996 to 2005. I’m so sad to hear how EK has become.

When I first joined , if we were delayed on board with pax, we used to get a notification of a token extra 50dhs as a thank you. We were a person not a number. I felt valued but the demise was already beginning sadly before I left.

I left as a PUR and was happy but prior to leaving , I looked to move into another role, I was just shy of the requirements. I always wondered why, then, someone with far less requirements than me, got the role? No doubt she did a great job by it was interesting that the document I prepared for the interview had elements that were used. Maybe just a coincidence?  However, it is my view that to further your career in EK,you must be in training school. Which is ridiculous as many of the crew are fountains of knowledge and have plenty of experience in other fields. This cliquey training school of who you know, must stop.

I loved my time at EK, rosters of no more than 80-90 hours etc , being treated with respect and as a person, but sadly I hear there is a lot of discontent. And for good reason.  In the good old days we could have visitors t the apts, then an isolated incident in Sahara tower and the 1am rule came in for cabin crew. Engineers , pilots , management and those in al kawakeb of course did not have to abide. The beginning of the punishment of  many for one persons actions began then ….

I consider myself fortunate to have had the glory days and am so sad to hear that EK is going down the plug hole for no reason but ill advised management who could make it the best company if they chose.

Former EK purser's e-mail

Former EK purser’s e-mail

News from Emirates Illuminati website #4

No More Toilet Paper…

Oh dear. We can understand the sanitary napkins and cardboard – but TOILET PAPER? Prepare for some skid marks!



DATE:19th June 2014


REF. NO. :01/2014


Dear Occupants,

We request all occupants to refrain from disposing toilet paper, sanitary napkins, cardboard core or cloth in the WC of the bathrooms or in the common area toilets.

This is to avoid blockage of toilet drains due to the above reason. Further, other occupants and tenants are affected and inconvenienced due to the leakage caused by the blockage.

If the above is not adhered to, there will be a charge of AED 2500/- payable to Maintenance of the compound, to rectify the blockage of drains in case it is due to the reasons stated above.

We thank you for your co-operation and understanding in the matter.

Facilities Management Department

Screenshot from (in UAE) blocked page

Screenshot from (in UAE) blocked page

News from Emirates Illuminati website #3

Update from Tom

Let’s see what Tom has to say….

Some interesting info on this blog

Screenshot from Emirates Illuminati website

Screenshot from Emirates Illuminati website

The real reason why Emirates Airline plans to employ 11.000 new staff

Emirates Airline (EK) is all about marketing and perfect image but if you scratch beneath the surface you can find a lot of mistreatment, sufferings, sad or horror employees’ stories and cruel exploitation of expatriates coming to work with this Airline.

What makes the current EK’s human resources crisis unbearable is the fact that Emirates Airline is above any labour law. It means that managers can and will do whatever they want and nobody can stop them.

When you join this company you will sign a contract. This contract is going to be violated many times (you will work more than you agreed and your benefits will be gradually taken away from you) and there is absolutely no one to protect you, your contract or your rights. I’ve checked this fact myself as I went through the whole labour system in Dubai only to get this response from a Government official: “You can complain but it’s useless”. I even went to His Highness Ahmed Bin Saeed AlMaktoum the Chairman of Emirates Airline couple of times but never actually met him as his staff doesn’t allow visits.

20% of all Emirates cabin crew resigned last year.

20% of all Emirates cabin crew resigned last year.

Up to the last couple of months EK managers felt strong enough to rule their company with fear and punishment knowing that almost nothing of it will go out to public as they have a habit of punishing staff who write negative facts about them online. This is the reason why they have threatened me with a prison as well. Writing this blog has been a huge challenge for me. I get a lot of “please don’t stop writing” e-mails so I continue to write as this blog became one of the few voices of disempowered Emirates Airline employees.

Besides this blog there are two other websites:

1. Update from Tom – a blog of former Senior Vice President  of Emirates Group IT department. The seriousness of this managerial title gives this blog the highest relevance among all of the virtual places to get to know the truth about EK management as it is written by the managerial insider.

2. Emirates Illuminati – a website of a huge group of Emirates employees – organized resistance against managerial oppresion, who are not to be mistaken for a union, since unions are forbidden in UAE. This website is blocked in UAE.

A question about bad working conditions in Emirates Airline on a professional pilots network.

A question about bad working conditions in Emirates Airline on a professional pilots network.

You will be led to believe that Emirates Airline is a modern and multicultural company which treats its employees like gold. You will be told at your trainings that “we are the best in the world, so if we have chosen you to work for us it means you are the best as well”. Once you actually start working you will feel all the incapability and greediness of your managers on your back. You will be ruthlessly treated as a number, forced to be passengers’ and managers’ servant and if you don’t obey in any way you will be bullied, harassed and forced to resign.

It is very hard to describe poisonous and negative atmosphere which is waiting for you once you begin with your work. You will be reported for a small mistake or for no reason at all, back-stabbed, disrespected and humiliated. And if you are young and inexperienced, you are likely to lose your self-confidence and a sense of a personal value.

The point of this masquerade is to keep attracting new people to replace old, resigned, terminated, sick and unmotivated ones. EK management is very aware of the process it’s just that they are lying to the public and instead telling them the truth – that they desperately need 11.000 new staff to replace those who massively resigned in the couple of last months, they will tell you that they are “expanding their business and fleet” and that they are “becoming more powerful and successful”. Besides lying to potential new joiners they are also lying to themselves as the company is seriously shaken from the inside.

But if you read this article, which aims to attract new group of unsuspecting future staff, you can conclude that it reveals more than Emirates Airline managers want to reveal.

The National Article. Emirates Airline employs 11.000 new staff.

The National Article. Emirates Airline employs 11.000 new staff.

For example:

if there are 20 new aircrafts, and one aircraft needs 80 cabin crew for service, Emirates Airline needs only 1600 new cabin crew this year (20×80). So why this article announces around 5500 new cabin crew this year? It’s 3900 crew more than they need (5500-1600)!

There is around 19.000 cabin crew in Emirates Airline currently. 3900 is simply a number of crew that they have lost last year and that they have to replace urgently. In percentages it is 20% of all cabin crew. So, one fifth of cabin crew resigned last year! Does anyone, besides EK managers, really think that 20% of lost cabin crew is a success, especially if we take into consideration that 130 pilots resigned in the past three months?

A simple calculation from PPRUNE member

A simple calculation from PPRUNE member

You can follow up on this story about 11.000 new employees here and you can read more on Emirates working conditions here.

Good luck with your new employment.


News from Emirates Illuminati website #2

Social Media Registration & Login Now Active!



We are pleased to announce that you can now create an account and log in using your Facebook, Twitter or Google accounts. There is still the option to create an account by the more traditional manual registration.

Creating an account will allow you to post in our Forums, 2 of which are viewable by any visitor to the site, along with a 3rd private forum for members only.

Commenting on our blog articles is handled by the Disqus commenting platform, which also allows the use of social media to create an account or, if you wish, you can comment anonymously.

We look forward to your participation on the website and hope to create a lively community with a lively debate!

Be seeing you…

Screenshot (235)




Message from cabin crew to Terry Daly DSVP Service Delivery

For many years now employees of Emirates Airline are witnesses of deterioration of working conditions and violations of their contracts. Seems that pressure is so huge lately that employees have no other way to cope with incapable and careless managers but to establish secret societies (Emirates Illuminati) or to mock them on social networks and blogs. Emirates Illuminati website is blocked in UAE and one of the EK cabin crew’s Facebook page was shut down recently under the pressure of Human Resources managers. So much about freedom of speech – only managers are allowed to have it in Emirates Airline.

I will repeat – just about anyone can lead the company like this: not concerned for company’s future and people, not concerned about human and labour rights violations, but very concerned about bonuses and huge salaries that they get for making short-sighted and irrational decisions to make money on the expense of physical and mental health of their staff.

The newest ludicrous decision of powerless managers was to cancel self certification of sickness for members of cabin crew. This was management’s response to cabin crew’s chronic exhaustion due to long working hours and huge staff turnover rate. Shortage of staff is making headaches in Emirates Head Quarters as planes are grounded due to lack of staff.

In EK Airport Services, staff never had an option to self certificate. On the days they are sick, they have to go to any private clinic and pay for their certificate (around 100 AED). So, they are sick, but they still have to get up and go to the clinic, otherwise if they don’t bring medical certificate dated on the day they called sick, they will be marked absent. And they don’t have a clinic, they have to pay for their certification from their 3500 AED salary. This just proves how EK ground staff is discriminated and humiliated. 

Absurd management's decision.

Absurd management’s decision.

Cabin crew asked me to publish their response to Terry Daly Divisional Vice President Service Delivery’s e-mail which notifies crew on this new policy. They replied (in cursive) on every paragraph of Mr.Terry Daly’s e-mail (marked in red letters).

Screenshots are from social networks where employees talk about management’s unqualified and unfit decisions.

Cabin crew's response to Mr.Terry Daly's e-mail, attached in Word document "Motivation gone"

Cabin crew’s response to Mr.Terry Daly’s e-mail, attached in Word document “Motivation gone”

“Dear all,

There are some important changes happening in sick reporting and certification. I thought I should write to you and let you know.

What are the changes?
From 07:00 on 20 January 2015, cabin crew who are sick and unable to come to work will no longer be able to self-certify. You will need to visit a nurse at EGHQ to obtain a sick certificate. The nurses will be in a dedicated area on the ground floor called the Certificate Unit (CU) and they will be available 24/7.” 

Translation: from now on, we are not just abusing the cabin crew, ground staff, engineers and cleaners but also nurses with forced night shifts and work overload. Oh, and if I’m too sick to work, I’m also too sick to come out to public, to wait in a queue and to receive a certificate that I truly don’t care so much about.

“What will happen when you call sick?
When you call the Attendance Management Unit (AMU) they will arrange for you to visit a nurse at the Certificate Unit as soon as possible. The nurse will assess you and issue you with a sick certificate as appropriate.  This may be for either one, two or three days depending on the nature of your illness”

Translation:  take a 20minute bus ride to HQ with 39C fever, diarrhoea or a virus, infect everyone on the bus and in the headquarters, so that tomorrow 20 more people could call in sick.

“If you have recovered when the sick certificate expires you should simply report for your next duty.
If you continue to be unwell you should make an appointment at the EK Clinic for medical advice and support.”

Terry, have you been in the EK Clinic lately? Everyone knows you need to take a pillow and a blanket with you because it will be a 6 hour camp waiting in a queue. And I’m not even joking. Getting an appointment takes around a week
“If you feel better before your sick certificate expires (if it was issued for 2 – 3 days) simply contact the AMU and they will amend your roster. 

Why are we doing this?
This change will mean we can track sickness more accurately. Seeing a nurse means that if serious problems are indicated we can schedule you to see another medical professional more quickly.”

Who are you kidding, Terry?
“For those who are concerned about making sure that their sickness is documented, it will mean that this is done straight away.”

Who was ever been concerned?
“We do of course also hope that it will result in a reduction in crew reporting sick when they are actually able to come to work.” 

Finally, some truth, Terry 

“Does this replace the Walk-in Clinic?
The Certificate Unit is not a walk-in clinic. The team of nurses there will not be able to see anyone who has not called sick through the AMU. They will be able to provide advice on the majority of ailments, however are not set up to deliver treatment. Similarly, they cannot provide follow-up medical advice/support. For this, use the EK Clinic as you do today.”

Translation: you take a 20 minute bus ride where you infect everyone, just the nurse confirm your diarrhoea, without giving any medications.  And how again should I ever get better if I have to drive between HQ and home after every two days?

“I understand that this is a major change to our sickness reporting procedures. It will likely take some time to settle down and I thank you for your understanding in the meantime. There are FAQs on the Cabin Crew Portal

There is also a place for you to post any questions.

Best wishes,


DSVP Service Delivery”


Management's ridiculous reactions to serious shortage of staff.

Management’s ridiculous reactions to serious shortage of staff.

Here are some responses that I got today from colleagues after they read the email. It will all speak for itself and project peoples’ misery, demotivation and pure helplessness:

  • * They are short of crew and this is what we get? They should stop buying aircrafts and start buying robots…

  • * This is the end

  • *Wonder how many people are going to call sick on 19th just to mark the end of an era!!!!!

  • * If u have diarrhea u get a warning

  • *They will give u panadol and send u to work anyway

  • *Pathetic, we’re being treated like little children in school…. No wonder everyone is leaving

  • *As if it isn’t difficult enough getting an appointment… now add diarrhea, headache, period pains, etc etc patients… Poor nurses will be overworked!

  • *Working in a company where bad ideas and inefficient policies are circulated on a daily basis, you’d think another new utterly sh*t sanction wouldn’t shock…

  • *Well there’s a way to get another few thousand to resign 

  • *Oh and What if i am suffering from fatigue !!! Do i have to wear my skirt as a top and the blouse as my bottom is to prove it !!!

  • *And there was me thinking Fascism was defeated…


Humorous answer of cabin crew to new sickness policy.

Humorous answer of cabin crew to new sickness policy.

Some time ago, the management launched the multi-sectors for the poor A330 crew (they now do sectors DXB-DOH-DXB-DOH-DXB, or DXB-DOH-DXB-KWI-DXB), where the crew spends around 12-13 hours at work, gives out four times towels, menus, toys AND full services and gets paid for the time spent in the air, which is around 4 hours.  This illustrates very well the fact that the shortage of crew is present.  The predictions based on common sense say, that even the last A330/A340 flight attendants are now going to resign.

I recently flew with a colleague who said, on his graduation day (completion of 6 moths in EK), there was 14 people less than initially in the training!!!!

Around four months ago a Facebook group called EK off topic was shut down by HR and a new group highly monitored by HR representative was established. This irritated huge amount on people who felt, their freedom of speech has been limited. And they resigned.

Today we get surprised with new sickness rules. If Emirates is so short of crew (yes, every week around 180 people resigning), then why on earth are the remaining people treated so horribly?  Maybe it’s a tactical move to get everyone on final warning at some point, so that manipulating and sanctioning will be easier for the management?

There are many “old” crew in the company, who remember the “golden times” with laid back briefings, excellent staff travels, lots of free time and salary that made you feel upper middle class in Dubai. What we see today are briefings where instead of motivation we are getting a moral (a whole 15 minutes of “Don’t do..” , “The customer is paying so much…”, “Be there..” “Say that..”, “Do that…”, “You are here to deliver the service..”, “ Customers are paying our salary..”, ”If you’re not doing (fill in the blank), it’s going to marked 1 on your flight review” etc etc etc), staff travel, where we get kicked off from the plane with confirmed tickets and salaries with all sorts of random deductions and missing allowances.  It’s turning into a horrible company to work for!

Black humour of EK cabin crew.

Black humour of EK cabin crew.

If I were an Emirates Airline manager I would be seriously ashamed after reading this. At least.