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Tag Archives: Michelle Carswell

Emirates Airline fired my friend for supporting me

Emirates management fired a good friend of mine today out of blue for something she did at the end of last year.

Namely, she commented my article on Truth About Emirates Airline Management Facebook page. My friend wasn’t given a notice period or warning. She was just fired for writing a comment on my article so many moths ago. She didn’t lie about it. She was honest and straight until the end. Emirates managers do not care about honesty. They don’t care about their staff. They left my friend on the street with debts and no money for a rent.

This particular friend of mine supported me all the way through my fight. She was always open in her support, always wanting Emirates to become a better place for all. This is why she was brave enough to ask right questions at the Open forum for ground staff and to speak clearly and loudly about inhumane conditions in Emirates Airline. I guess managers never forgave her that and just waited for a “right moment” to terminate her service. But nobody would expect that they will do it in such a cruel way, suddenly and without giving her a chance to prepare herself. They just took away her whole life in Dubai from her in five short minutes.

To be honest, I wanted to stop writing this blog. My previous article on managers’ salaries supposed to be my last one. But this information changed everything. I don’t know why EK managers decided to fire my friend now for something she did so long time ago. What crosses my mind at this moment is a revenge to me and my blog after my last article. It wouldn’t be the first time for Airport Services Divisional Vice Presidents Anoma Manuel and Walter Riggans to revenge on staff for speaking up.

Let me remind you that I was also fired without notice period or any money in my pocket and was literally kicked out from the airport building like a dog. I couldn’t even get the information about my next steps for visa cancellation process because my HR profile was cancelled at the spot. I was left in the dark and on the street. Same happened to my friend.

I wanted you to know this. There is no humanity or decency among EK managers. They just keep responding to complaints and bad working conditions with cruelty, pressure and service terminations.

Shame on you, ruthless people. Shame on you in your expensive villas, with your 100.000AED salaries and bonuses. 

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Happy New Year!

Before I go to celebrate New Year’s eve I just wanted to send special thank you note to all the people who participated in the termination of my employment out of fear that they will actually have to do their jobs and appreciate their employees for bringing them much money and bonuses each year.

I may not be able to find a New Year eve’s dinner for 2 AED, but since I didn’t get even that much at the end of my service I have nothing to worry about tonight. As old saying in Serbia says: No money, no problem. Hope you will not abuse this saying as you are abusing the “you always have the choice to leave” one.

To

Ms. Anoma Manuel (former EKAS),

Mr.Abdulaziz Al Ali (HR),

Ms.Sophia Panayiotou (former HR),

Mr. Mohammed Mattar (EKAS),

Ms.Michelle Carswell (HR),

Ms.Amanda Maxwell (HR),

Mr. Maktoom Mohd. Hassan (HR)

I wish you Happy New Year and many more bonuses. There is one catch, though: I wish that you earn those bonuses by yourself, at the expense of your own work and health. I also wish you better understanding of your job positions and positions of those who work on lower positions. I wish you not to send sick people home without any compensation, not to terminate people who ask for dignified working conditions, not to threaten your employees with punishments and prison and I really wish you more love and sense of responsibility for all of those employees who didn’t have the luck to be local or to have western passports.

To all of my readers: Happy New Year, be strong, always defend your rights and dignity and see you next year. Same place, same time. 

Dragana


2000 Emirates flight attendants resigned in September this year?

I remember my little chat with HR manager Mr.Maktoom Mohd. Hassan after the Open forum for ground staff (when he also told me that I am “finished”). When I asked him to tell us his opinion on huge resignation rate in Emirates Airline (specifically in Airport Services) he told my friend and me that staff turnover in Emirates Airline is “usual for every big company”.

DSVP of Airport Services Mr.Mohammed Mattar, on the other hand, admitted that he is short of staff. “I don’t have enough staff so I am forcing you to come to work” he said. I guess that this logic is very simple and makes managing of huge department very easy. I was hoping, though, that managers don’t use this logic on cabin crew, since there is more to gamble with on board by forcing tired staff to fly, than when you force people to come and seat at the counters for hours without a break.

There are couple of ways to force cabin crew to work more. One is to make them fly more than certain, prescribed by law and healthy, number of hours per month and another one is to make their layovers very short. Both are illegal and both are used by Emirates Airline as ways of compensating a serious lack of trained flight attendants.

My former colleagues boarding agents (still working) tell me that there is a visible lack of cabin crew, that flights are delayed because of it and there is even a widespread story that two flights were recently cancelled due to this lack of flight crew.

I have received several e-mails from members of EK cabin crew recently, mentioning some of the reasons why they resign in number that even endangers safe flying and operation, but one information left me speechless. One of those e-mails claims that 2000 flight attendants left the company just in September this year.

Whenever I read people’s stories and decide whether to publish them or not, I always wonder about their motives to write to me and their perception of reality. In this case, even if this number is not plausible, it proves the devastated state of flight crew morale. And who would like to fly with indifferent, tired and unhappy crew?

Of course, nobody from EK management cares about staff’s morale. Nobody thinks it’s important. Managers have huge salaries and bonuses and they keep themselves motivated. Flight crew, ground staff and passengers are there to ensure their bonuses. Once these managers are done with Emirates Airline they will return to their western homes. They will never consider themselves responsible for their employees’ misery and devastation of company’s image, they will never think that somebody is lying sick somewhere because of their exploit policies, they will never remember all those people who came to contribute to “making the history” and who became history instead.

Here are just some of the problems of cabin crew in Emirates Airline.

  1. “Lousy shoes that cause many industrial injuries that the company tries not to accept blame for. A cheap quality uniform that doesn’t wear or wash well. Staff have to buy replacements for parts of the uniform. Yes, they have to buy new shoes or wear them for one year exactly before they can get new ones for free of charge.”
  2. “There is a staff shortage as many experienced crew left and sometimes managers put resignation processing on hold as they can’t process them quick enough. Resignations run around 250 plus staffs a month. Now going to over 350.”
  3. “Some crew is doing over 120 hours a month flying and are exhausted and falling sick regularly. Some fly sick as they are told no upgrade if they are sick.”
  4. “They opened a walk in clinic in HQ which is full and crew waits for hours after a flight to be seen. Before cabin crew could self certify sickness for up to seven days. Now they are bringing new system to make crew come to see the nurse every two days so they can’t recover properly and just go to work like machines.”
  5. “If crew is even 1 minute late they get into serious problems and marked absent. But if plane and flight is delayed they are expected to work for nothing.”
  6. “Cabin crew is bullied, exploit, tired and fatigued.”
  7. More on cabin crew’s problems here.

Here is one particularly interesting e-mail from one cabin crew:

Cabin crew's e-mail. 2000 crew resigned in September.

Cabin crew’s e-mail. 2000 crew resigned in September.

they have reduced some allowances (like 120 eur to 90eur in Nice which I think is stollen a lot if mobey for 24hrs). I think way bigger problem are the illegal short layovers where ek pays fines rather than giving the crew longer stopover time but this is another topic. Oh, and there’s waaaaaay more crew resigning than 250 per month.  Only in sept it was around 2000.
Can I pls add one thing. Im currently in the xxx and I have some very new girls on my flight who haven’t finished their 6month probation yet. They told me they get weighed now before the start of the training, after the training, before getting a uniform AND after probation on their graduation day.  When i joined 2012 theree was no scales whatsoever.I think this says a lot about the values of this company. Some of the newbys look anorectic to me. They cannot close any overhead locker and god forbid I have no clue how would these 21year old 178cm and  48kg girls evacuate 500ppl in 90 sec with jammed doors, injured pax, heavy equipment etc
For ek its all about image and not evaluation of real situations. Everyones fatigued, scared and demotivated.i truely dont know when was the last time I saw someone who is happy with ek as an employer. People have to know how this system is rottening!!!
All the best Dragana,

And if someone has to say something in Emirates Airline’s defence, I would politely ask them to explain first the fact that Kevin Griffiths, Senior Vice President of Cabin Crew was demoted recently with a serious remuneration cut.

Before you continue to question everything that is said here, please explain first why some high levelled EK Human Resources managers were fired recently without a chance to even clean their desks before exiting the company?

Please explain why you didn’t publish results of the survey on employees’ satisfaction yet as you have promised?

Mr. Abdulaziz's (Head of EK HR) promise to publish result of a long gone survey on employees' satisfaction

Mr. Abdulaziz’s (Head of EK HR) promise to publish the results of a long gone survey on employees’ satisfaction

Dear managers, you can not keep denying things written on this blog and yet keep the reasons for firing and demoting big name managers as a secret. Something is obviously very wrong as people on this blog are pointing out for 4 months now.

But be careful in your answers though as you must write your comments online in the way your company has instructed you recently. I guess many managers do not follow these rules in their every day work (respecting people, differences and cultures), therefore they do not feel obliged to follow them online. And I guess that threats became usual and desirable way of making employees behave like managers want them to behave, so remember those of you, regular employees who want to write an honest comment here: you are tracked and observed by your company when writing online (at least this is how this first “rule” tries to scare you):

Mr.Jon Conway's (DSVP-UAE Airport Operations) instruction on how to behave online

Mr.Jon Conway’s (DSVP-UAE Airport Operations) instruction on how to behave online

I guess we just need time to see how much exactly is current Emirates staff turnover “usual” for big companies.

Happy New Year.