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Tag Archives: Maktoom Mohd. Hassan

Emirates Airline fired my friend for supporting me

Emirates management fired a good friend of mine today out of blue for something she did at the end of last year.

Namely, she commented my article on Truth About Emirates Airline Management Facebook page. My friend wasn’t given a notice period or warning. She was just fired for writing a comment on my article so many moths ago. She didn’t lie about it. She was honest and straight until the end. Emirates managers do not care about honesty. They don’t care about their staff. They left my friend on the street with debts and no money for a rent.

This particular friend of mine supported me all the way through my fight. She was always open in her support, always wanting Emirates to become a better place for all. This is why she was brave enough to ask right questions at the Open forum for ground staff and to speak clearly and loudly about inhumane conditions in Emirates Airline. I guess managers never forgave her that and just waited for a “right moment” to terminate her service. But nobody would expect that they will do it in such a cruel way, suddenly and without giving her a chance to prepare herself. They just took away her whole life in Dubai from her in five short minutes.

To be honest, I wanted to stop writing this blog. My previous article on managers’ salaries supposed to be my last one. But this information changed everything. I don’t know why EK managers decided to fire my friend now for something she did so long time ago. What crosses my mind at this moment is a revenge to me and my blog after my last article. It wouldn’t be the first time for Airport Services Divisional Vice Presidents Anoma Manuel and Walter Riggans to revenge on staff for speaking up.

Let me remind you that I was also fired without notice period or any money in my pocket and was literally kicked out from the airport building like a dog. I couldn’t even get the information about my next steps for visa cancellation process because my HR profile was cancelled at the spot. I was left in the dark and on the street. Same happened to my friend.

I wanted you to know this. There is no humanity or decency among EK managers. They just keep responding to complaints and bad working conditions with cruelty, pressure and service terminations.

Shame on you, ruthless people. Shame on you in your expensive villas, with your 100.000AED salaries and bonuses. 

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HR manager in charge for intimidating and firing staff in EKAS

In another, shorter, news for today, I finally found the full name of a mysterious “Karen“. The EK Human Resources manager in charge for scaring, intimidating and firing staff in EK Airport Services (ground staff). I guess Emirates has a lot of managers like Karen is, but I don’t know them.

I do know Karen, though. I have met her three times. The first time was when I had my disciplinary meeting. She was in the room with Rami El Samra (my disciplinary meeting manager) when I knocked. They told me to wait a little bit. Karen exited the room and went and Rami El Samra called me to come in for my disciplinary meeting. I never found out about their discussion before I came in, but I find it suspicious and unfair. 

Second time I met Karen it was at the airport hallway, the day I was supposed to be fired. She was walking towards offices with HR manager Maktoom Mohd. Hassan. Mr. Maktoom greeted me, Ms. Karen ignored me.

Third time I met Ms. Karen was at the same day at my line manager’s office (Gavin Elliot-Wilson). I greeted Mr. Gavin with a hand shake, and I greeted Ms. Karen as well, but she was a little bit surprised that I wanted to greet her, so she got confused with her hands and papers. This meeting was the moment when I found out that the person who talked to my manager before the disciplinary meeting was the very same person who fired me – HR manager Karen Galer. The judge, the jury and the executioner.

Ms. Karen was sitting in the office silently, while Mr. Gavin told me that my service is ended. I asked Ms. Karen where I can read about my rights and obligations after service termination, and she got confused, obviously not ready for the questions or knowing about the basics of the service termination in Emirates. She directed me to the End of Service counter in HQ.

I heard a lot about Ms. Karen Galer. I heard how she invites staff to the offices at the airport and intimidates them with close service terminations. She does it with coldness and regardless of anything that staff has to say in their defence. A the same time, if asked something about Emirates rules and policies, she doesn’t know the answers. So, her only job is to tell people that they are fired.

I was seeking for so long to find out who “Karen” is. Please, feel free to describe your experiences with her because she is, by my opinion, typical representative of an inhumane approach to employees in Emirates Airline, especially as she is working as an HR manager – who supposed to be responsible for staff’s well-being.

Ms. Karen is also welcome to comment.

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Open forums for Cabin Crew

Seems that Mr.Terry Daly (Divisional Senior Vice President Service Delivery) has finally acknowledged the problems that his department has. Since Emirates Airline managers always try to “resolve” their problems by using force and pressure first, I am not surprised that Mr.Daly introduced new sickness certification process without any discussion with his staff or possibility for receiving crew’s feedback on his unpopular decisions.

According to some unofficial data around 1000 crew called sick two days ago which is enormous number for already suffering Service Delivery department. This fact, along with huge turnover rate, drop in service delivery quality, lack of crew and crew’s writings on the Internet may forced Mr.Terry to try and find a different solution besides the unpopular benefit cuts. Mr.Daly promised to organize some Open forums for cabin crew where they will discuss problems and issues.

Mr.Terry Daly's call for Open forums

Mr.Terry Daly’s call for Open forums

Now, these open forums were already organized in EKAS (Airport Service) department without much success (anyway, Ms.Anoma was moved to another position soon after the forums). The absence of success is only normal when your managers think that their participation at Open forum is an act of good will and that they are there to “help” their employees. No open forum ever will resolve any departmental issue until EK managers start to comprehend that they are not there to “help” (which was Ms.Anoma Manuel‘s vision on forums’ purposes) but to work together with their team and, actually, help themselves. Managers are not there to help, but to do their job and make decent working conditions for all.

While Ms.Anoma Manuel’s Open forum turned out to be a farce which resulted with my service termination as she couldn’t handle honest and desperate questions in any other way than to punish me for asking them, I hope that Mr.Terry Daly will have more intellect and reason than Ms.Anoma to hear what his staff has to say without firing them.

I know that it is hard to achieve Ms.Anoma Manuel’s levels of mismanagement, bullying and incompetence, therefore I truly hope that Mr.Terry Daly will use these Open forums to really show some care for his staff and to deal with burning issues with success. This blog started with Ms.Anoma’s incapability to lead her department. Let’s hope that it will all end there and that nobody will have to go through things I have been through with Ms.Anoma as my manager.

Good luck to Mr.Terry Daly at his Open forums.

And just to remember how the “Open forum” looked like in EKAS department: 

 

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Happy New Year!

Before I go to celebrate New Year’s eve I just wanted to send special thank you note to all the people who participated in the termination of my employment out of fear that they will actually have to do their jobs and appreciate their employees for bringing them much money and bonuses each year.

I may not be able to find a New Year eve’s dinner for 2 AED, but since I didn’t get even that much at the end of my service I have nothing to worry about tonight. As old saying in Serbia says: No money, no problem. Hope you will not abuse this saying as you are abusing the “you always have the choice to leave” one.

To

Ms. Anoma Manuel (former EKAS),

Mr.Abdulaziz Al Ali (HR),

Ms.Sophia Panayiotou (former HR),

Mr. Mohammed Mattar (EKAS),

Ms.Michelle Carswell (HR),

Ms.Amanda Maxwell (HR),

Mr. Maktoom Mohd. Hassan (HR)

I wish you Happy New Year and many more bonuses. There is one catch, though: I wish that you earn those bonuses by yourself, at the expense of your own work and health. I also wish you better understanding of your job positions and positions of those who work on lower positions. I wish you not to send sick people home without any compensation, not to terminate people who ask for dignified working conditions, not to threaten your employees with punishments and prison and I really wish you more love and sense of responsibility for all of those employees who didn’t have the luck to be local or to have western passports.

To all of my readers: Happy New Year, be strong, always defend your rights and dignity and see you next year. Same place, same time. 

Dragana