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Tag Archives: Emirates Airline uniform

Story of an Emirates cabin crew who found another airline job

Hi Dragana!

Just thought I would share with you my Emirates experiences to use or not use as you wish!
I joined EK in January 2012 and was assigned a room in the now non existent Hamad Lootah Building. After one week (when I learned how to log in to our lovely portal) I saw an email from Accommodation stating that I had to move by the end of that week to a vacant apartment in Al Nahda in a new building, or into a vacant room.
Imagine you’ve just unpacked, you’re stressed, at Training College with a bunch of “seniors” speaking to you each day like you are a retarded onion…and you have to move, again!
Whatever, it’s just teething problems.
After two months, I had just started flying and all of a sudden my appendix burst on a flight back from Doha. Luckily my senior there was a caring, professional adult and took me immediately to the clinic on landing which happened to be closed.
There was however one doctor working late who took one look at me and took me straight to hospital where I received emergency (life saving) surgery. She stayed there with me and also contacted management on my behalf.
When I came out of hospital after a week, there was only one more week covered by a sick note. Towards the end of that week, that AWFUL telephone rang in my apartment and it was my manager Hassan el Dimassi. His first question to me was “when do you expect to be back at work?”. Nice.
I had a prolonged recovery which took almost three months. I was petrified I would be fired but I couldn’t work, and I was frightened I wouldn’t be able to do my job properly after three months off. I developed  sleeping problems.
Despite Doctor’s notes, I still had to go to Attendance Management meetings where I met Michelle Dmello for the first time. An awful woman who doesn’t care about people in the slightest. I had to have a disciplinary hearing with my new manager, AM, and HR immediately after a TRV turnaround. Thankfully my Doctor insisted on being present and she spoke on my behalf as I spent most of the meeting in tears.
During the time I had been off, I used up the statutory sick pay. After this, you stop receiving your basic salary. One month, my payslip read -500 AED. I owed EK money for being unable to work. My stress and anxiety levels increased.
Two months later, although back flying, my sleeping was terrible and all the initial signs of depression began to show. Things finally came to a head when my ex committed suicide back in my home country. I spiralled into a severe depression and could barely get out of bed. I lost a lot of weight and weighed only 46kg. I could hardly make a cup of tea, let alone serve 310 pax in economy on a day flight to Glasgow. I was signed off sick from work again, but this only increased my problems as I had these sick days deducted from my salary again.
I went to EAP and saw their head of Psychology, a local lady who was terrible at her job. Hard enough to talk about anyway, she said of my ex’s suicide “We treat people with much worse problems than you dear, inshallah your sleeping will be fine.” A great, supportive response to just another staff number who can’t sleep.
Eventually I saw another psychologist in EK, without who I probably wouldn’t be where I am today. She was nothing short of amazing. Emirates DO have the staff who genuinely care about others, but they are few and far between.
I returned to work but never managed my sleeping problems and still went to work with that awful anxiety and suffered panic attacks at least once a week. I won’t go into detail with all the Image & Uniform stuff and all the ridiculous other things you have to deal with at work with seniors and management but I never fully enjoyed my time at Emirates after this.
I met Michelle Dmello once more after I developed food poisoning in Brisbane and had to stay downroute. I had called sick too many times over the year; reasons for which she had in front of her. So, I began with the obvious which is “how do I come to work when I am so weak I can barely get myself to a bathroom every five minutes?”
She told me that FOOD POISONING IS AVOIDABLE.
Well you heard it here first. That thing that people just love to get on purpose and spend three days in agony on a drip in a hospital is avoidable. She’s a joke. When I said something to this effect in the “meeting”, she told me I had an attitude problem and needed to be careful what I said. Fear/reporting/blahblah.
You and so many others are right when you say that this fear and reporting culture results in an unhappy, unhealthy workforce. I have now moved to another airline where sadly a lot of the “office culture” remains the same but the conditions of my contract far outweigh those of Emirates and overall I am much happier….and I can sleep like a normal human being again!
Cabin crew's email

Cabin crew’s email

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Emirates cabin crew fired for complaining to GCAA, ACAA and IATA?

According to this e-mail from one senior staff, Emirates Airline cabin crew complained to GCAA, ACAA and IATA on illegal layover length, fatigue and breach of safety rules and they got fired due to “inappropriate behavour”. Apparently, according to Emirates Airline managers, it’s inappropriate to contact international regulative organizations responsible for aviation safety and rules to complain on violation of those rules.

This is the e-mail that I have got today:

Hi Dragana,

i hope you are doing alright..
it took me sometime to find the courage to send this email to be honest im a bit afraid of loosing my job.
anyhow, here are some new stuff been going
i have xxx godforsaken flight to JFK during the snow storm where they had only 10 hours layover…. 4 of the crew xxx decided to make an official complaint to GCAA, ACAA & IATA , the e-mail was successfully sent , read and replied to… however, apparently emirates has it own people everywhere, somehow Mr. Terry received a copy of that e-mail ????

and as you know these days he is operating ” OPEN FORUM ” same one as Anoma did which led to your termination …. needless to say  its not going well as only about 400 crews decided to show up which made him say its an “isolated problem” ( because half of them are on leave and the other are operating, which he didn’t think of ) the point is he had a meeting with those 4 crews who sent the e-mail to GCAA and guess what happened after a long lecture about work ethics and bragging about how emirates is feeding them and their families , it ended up by 2 of them being terminated due ” inappropriate behavior “   how ironic… apparently this is the reason to termainte staff when you don’t have a reason, as for the other 2 crews since they didn’t use their company email to send the complaint they were blessed by a final written warning and … wait for it ….. leave balance forfeiting … swap freeze …. no access to company e-mail… WOOOW now the manager will send them email which they cant ready and they will be terminated ….
disregarding how unethical and a severe breach of company/uae labor laws which emirates is anyhow above it, they had to accept it because of their financial problems and their knowledge that they can’t get a better or same level job back in their countries … how sad…but true..
as we speak there is another open forum is going and i’ll send you the outcome when i get it.

as for EKAS
after Mr. walter promised to take EKAS to the new level… i can’t deny he did some improvements (THANKS TO YOU AND YOUR BLOG)
Mr. walter had several meetings with MASs and ASMs on how to make EKAS better ( for the company )
and the out come was ( as per some ASMs whom im close friend with )
1- all staff with more than 60 hours sickness are not entitled for grade.

2- verbal warning to be issued for staff who don’t comply with uniform and image standards…

3- sick reporting is now 5 hours before duty, any call after that will not be documented and staff will be marked absent ( great now i have to wake up 6 hours before my duty to see if im fit to work or not)

4- no more LOCAL LEAVES authorized by ASMs or MASs.
and yet more to come… im just waiting for walter to publish them ( i doubt it )

and hey .. do you remember that glorious day for emirates on 19 Dec where they had a record of passengers numbers ?
here is something for you about it, Mr. walter was so generous and gave all staffs who were working that day 25AED meal voucher BUT.. no time for the staff to eat, i was doing morning shift that day, and i witnessed staff who had 8-9 tasks on 10 hours shift, with a maximum break of 15 minutes ( time between gate to another) and when someone called RTC they bluntly informed the staff there is no break in your contract …..
staff were asked to perform all kind of tasks including remote departures/arrivals SAT and boarding.. and due to lack of staff that day many flights were without enough staff and some without Gate supervisors and i know some of the staff who had no GS on their flights got warnings because the flight was delayed….
how would you expect a staff who only got trained for boarding (BAMBAM) in 2 weeks to do a job that requires intensive system experience..
i can’t recall allllllll the incidents that happened with details , but you have my word, your blog will be my tongue.
eveyone (who is not a hypocrite or an ass kisser) is very proud of you and what you have achieved for us.

thank you for everything.

Email from a senior Emirates staff

Email from a senior Emirates staff


True life of an Emirates Flight Attendant – anonymous report from EK cabin crew

This article excerpt is taken from another popular website. I guess that truth really is a daughter of time.

By:

When it comes to ME3 flight attendants, there's a lot of fear and sadness beneath those red hats and behind those gleaming smiles
When it comes to ME3 flight attendants, there’s a lot of fear and sadness beneath those red hats and behind those gleaming smiles.

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The real story behind those flight attendants’ strained smiles is one of fatigue, gross mistreatment, abhorrent living standards, deception, mistrust, and even alcoholism, depression and suicide.

Those girls in little hats serving you onboard your ME3 flight fly almost twice as much as their counterparts at European carriers. Some U.S. airlines allow their crews to fly high hours, but they have rules in place for work and rest that are largely ignored by the ME3. Fly in from Manchester at 7 a.m. and go back out to Perth at 2 a.m. the next morning? This type of schedule is par for the course at the ME3, yet would be illegal in the U.S. or Europe.

This is just a part of the article. Read the whole story, along with the readers’ comments, here: http://thepointsguy.com/2015/01/insider-series-true-life-of-an-emirates-flight-attendant/#ixzz3R2rcLspb

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Emirates Airline’s life style brand: your good life style is our staff’s miserable life OR How Emirates Airline robs from its employees?

I have read this article yesterday and I was left speechless due to insolence of the last paragraph where Mr.Tim Clark, the president of Emirates Airline and former CEO, states:

 “I just do not accept that the airline business is cyclical, and that airlines will inevitably go out of business in the end,” he said. “The ones who’ve disappeared in the past – like Pan Am and TWA – had different business models. And none of them had Dubai, with its geocentricity. None of the legacy carriers had the kind of thinking we have and the natural aviation attractions of a domestic hub like Dubai.”

Employees of Emirates Airline are sick and tired of their managers telling to the public how powerful company is, arrogantly lecturing other airlines and accusing them of bad business practises in comparison with EK’s business practises.

This is the simple truth about Emirates Airline’s business practice:

Emirates Airline hires staff from less developed countries by deceiving them about their contracts and working conditions and then they exploit and abuse them.

I was, for example, hired for Dnata’s Marhaba service. Only when I came to Dubai I found out that I will be working in check in area. Since salary for ground staff is so small and working conditions so bad, during the recruitment process recruiters use lies to make people willing to come and work for them. The usual way is to tell the cabin crew wannabes that they can apply for cabin crew from ground staff, if they come to work as ground staff. This is an obvious lie, because internal hirings are rare and only few among hundreds of applicants are chosen due to the shortage of staff in Airport Services. 

Once people arrive to Dubai, they already left their homes and previous jobs, if they had them. So, every “take it or leave it” choice is, actually, mean emotional blackmail as most of them don’t have where to return to. This makes new employees of Emirates Airline vulnerable for all sorts of exploitation and abuse. Their contract is violated with forced overtimes and extra unpaid working hours and with all sorts of bullying and punishing for a small or for somebody else’s mistake. 

I already wrote about the things that ground staff do for free in Emirates Airline. Today I am going to explain a few more ways of EK managers to steal money from their employees

1. Blackmail with End of Service benefit

Emirates Airline has a huge problem with massive resignations. So huge that they even don’t have enough crew to operate the flights, so some flights are cancelled or delayed. Management is even lying to the cabin crew by not telling them until the briefing that they would be doing double turnarounds or double sectors (!). There are situations (usually when flying short distances and double turnarounds – Doha, Kuwait, Muscat) where crew is working 12 hours per day and being paid for only 4 or 5 hours which is how much they are in the air. Company doesn’t include ground hours in crew’s salary although crew is at work.

Due to these awful working conditions and poisoned organizational culture, which are very damaging for staff’s health, many crew resign. Problem is that Emirate Airline can’t afford so many resignations. They desperately need crew and they don’t have enough resources to process so many resignations. So they have decided to start to reject crew’s resignations. Of course, crew want their End of Service benefit so they can’t just go, they want to resign properly and as per the law. Managers know this so they are now abusing this fact to force people to stay a little bit longer in the company, keeping them as half hostages. I’ve got this information from one cabin crew:

I recently flew with a xxx, who has been in the company around xxx years. Crew has given in their resignation letter TWICE and both times they received an email saying, that they are unfortunately unable to process the REQUEST due to the …probably operational needs 🙂  Shorty, this resignation was declined because there are too many people leaving. And as crew’s EOSB are around 20 000 AED or above for now, so crew cannot just leave or be kicked out, they want to have their hard earned money.

Keeping an unsatisfied employee by force and manipulating them to stay with money, is taking EK’s unprofessional HR management and poor organizational culture to a whole new extremely disgraceful level. The company is just rotting from inside and it’s only a matter of time when the outside is starting to turn ugly as well.

2. Overcharging for uniform items

As much as this seems ridiculous it is happening for a long time now. Let’s take shoes for example. Staff is forced to wear them for one year. After that they get free replacements. It is just outrageous to expect anyone to wear the same shoes almost every working day for a whole year. But EK managers do that, hoping that many staff will just go to their store and buy new ones for around 180 AED. And many staff do so, as it is very dangerous to walk around on ruined heels.

The newest idea of EK management on how to take money from their employees are “nationality pins” (flag pins) which cabin crew are forced to wear. Every replacement costs 30 AED. You guess how many lost small pins will be in one year and what profit will EK have just by charging the pin replacements.

3. Asking for money from former employees

When I went to collect my suspension salary, it wasn’t in the system. Instead, EK end of service counter staff notified me that I owe the company several thousands of dirhams. He even printed the bill for me. I laughed. I asked him three times to check with his superiors about my salary, which he finally did. And I got my salary. Not without the troubles. 

One former ground staff sent me recently her bill. She got it at her home address. She resigned suddenly. She went home and never came back which is a usual situation in Emirates Airline. But this girl notified her managers that she will not come back, she arranged her uniform and uniform assets to be returned to the company and she asked how she can cancel her visa from her home country. She left her End of service money and leave balance to the company. After three months she got a letter from Emirates Airline, asking her to pay several thousands of dirhams to them. This bill included the deduction of her notice period salary (she didn’t do her notice period) but it didn’t include her End of service benefit and unpaid leave balance which she left to the company. How embarrassing is this? Such a huge and “successful” company trying to squeeze the money from their abused employees?

And I just happen to personally know several other people who were asked for a money at the end of their service.

EK Letter to former employee (at the bottom there is a threat what will happen if dues are not paid)

EK Letter to former employee (at the bottom there is a threat what will happen if dues are not paid)

 

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The bill which doesn’t include end of service benefit and rest of leave days. A sneaky way of EK managers to try and take the money from their former employees.

4. Cancelling loads view in the staff travel system

One of the benefit of working with any airline are discounted airplane tickets. There are numerous types of discounted staff tickets, but most popular are called ID90 and ID50. ID90 is a cheaper, standby ticket. You only get a seat if there are available seats on board. ID50 is more expensive one, but it should be confirmed, you should get your seat except in extraordinary circumstances.

Whenever they travelled before, staff could see in the system the exact number of booked seats and number of staff with discounted tickets travelling. It was very useful information as it gave the staff opportunity to plan their trips and calculate the possibility the get the seat on a desired flight.

Recently, EK management decided to cancel this option. No more exact numbers of passengers on flights. Why? Answer is very easy: more people will buy more expensive ID50 tickets in order to have bigger chances to get the seat and less people will travel uncertain of their possibilities to be back on time. Less people travelling means more people available for work, which is a good deal for EK because they are lack of staff anyway.

More on this subject here.

Loads can be seen only in colours now.

Loads can be seen only in colours now.

Explanation on colour meaning.

Explanation on colour meaning.

These are just few ways of how Emirates Airline robs its employees. I know you know many more ways, so please do write about them in the comments.

So, it seems that Mr.Tim Clark found a better business model after all. Of course, airlines which he criticizes for having difficulties only have them because their competition airline abuses underpaid half slaves. This doesn’t make Mr.Tim Clark a business genius, but rather a ruthless and unethical manager who had the luck to be on the top of the company which is not the subject to any labour law.

Mr.Tim Clark also forgets that Abu Dhabi, Doha and Muscat also have a great “geocentricity”, so Emirates Airline is not without a competition.

There are, also, other ways to be left out of the business. One of the most important ones is brutal exploitation of labour force. One company can not simply abuse thousands of people for years and then expect to be loved and successful brand.

So much of a life style brand. Your good life style is our staff’s miserable life.

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