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Former Emirates purser’s testimony

I’m ex crew batch xxx from 1996 to 2005. I’m so sad to hear how EK has become.

When I first joined , if we were delayed on board with pax, we used to get a notification of a token extra 50dhs as a thank you. We were a person not a number. I felt valued but the demise was already beginning sadly before I left.

I left as a PUR and was happy but prior to leaving , I looked to move into another role, I was just shy of the requirements. I always wondered why, then, someone with far less requirements than me, got the role? No doubt she did a great job by it was interesting that the document I prepared for the interview had elements that were used. Maybe just a coincidence?  However, it is my view that to further your career in EK,you must be in training school. Which is ridiculous as many of the crew are fountains of knowledge and have plenty of experience in other fields. This cliquey training school of who you know, must stop.

I loved my time at EK, rosters of no more than 80-90 hours etc , being treated with respect and as a person, but sadly I hear there is a lot of discontent. And for good reason.  In the good old days we could have visitors t the apts, then an isolated incident in Sahara tower and the 1am rule came in for cabin crew. Engineers , pilots , management and those in al kawakeb of course did not have to abide. The beginning of the punishment of  many for one persons actions began then ….

I consider myself fortunate to have had the glory days and am so sad to hear that EK is going down the plug hole for no reason but ill advised management who could make it the best company if they chose.

Former EK purser's e-mail

Former EK purser’s e-mail

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9 responses to “Former Emirates purser’s testimony

  • tagha1

    This is so true….back old days we used to be treated with respect and as “person” but now, everything has changed even the simple thing of “humanity” has changed…..We are just “numbers” now!!!

    Like

  • Paul

    I found a very interesting news article from the WSJ
    http://www.wsj.com/articles/labor-strife-an-unwelcome-novelty-for-emirates-airline-1426857624
    I made me realise a little that maybe the truth is coming out at last 🙂
    your blog is amazing by the way 🙂

    Like

  • Jules

    Hi Paul,

    Could you post the article in here as it is chargeable on the link you have provided.
    Thanks:)

    Like

    • administratordr

      Here it is, Jules:

      “Emirates Airline is fighting an unusual headwind: labor trouble.

      In the U.S. and Europe, the Dubai-owned carrier, the world’s largest international airline by traffic, is fighting accusations by rivals that it benefits from unfair government subsidies. Back home in Dubai, however, it is engaged in a rare tussle with its own cabin-crew staff.

      According to current and former staff, cabin-crew employees have been complaining internally about a host of issues, including accusations the airline is asking crew to work more hours and shortening layovers between connecting flights. In response, Emirates is hosting a series of unprecedented meetings where staff can air grievances directly to senior management. It also recently suspended a performance-evaluation system of cabin staff conducted after each flight that employees complained was too critical.

      Labor trouble is a frequent headache for global carriers, where strikes and other job action can lead to disrupted service. But in Dubai, a semiautonomous monarchy that is part of the United Arab Emirates, strikes and unions are banned. Emirates has long been a demanding employer, especially for cabin-crew personnel requiring rigorous training, including in etiquette and grooming.

      An Emirates Airbus A380 flies above rooftops as it comes in to land at London’s Heathrow Airport. Cabin-crew staff also enjoy benefits not typical at many other airlines, including free accommodation and transportation to and from work. That has all helped keep a lid on open labor strife among its roughly 20,000 cabin-crew employees; at least until now. The dissent comes as the airline is growing rapidly and trying to recruit aggressively to fill its cabins. Emirates carried 44.5 million passengers in its last financial year, and forecasts 70 million passengers by 2020.
      It plans to hire 5,000 more cabin staff this year, to accommodate growth and attrition. That fast clip is straining current staff, according to some employees.
      Flight attendants say they are having to work more shifts, with shorter layovers. First-class attendants, who typically work their way up to their postings in premium cabins, are being asked to work in economy to make up for shortages there, according to these employees. Many cabin-crew staff had some annual leave allocation deferred last year, they said.

      There are a number of subjects that are causing concern at the moment. Terry Daly, Emirates senior vice president of service delivery, in an email to staff.
      Emirates said in a statement that it hasn’t shortened layover times, and any changes to staff routines are exceptions that comply with safety rules. Staff have to work in other cabins at times, the carrier said. Emirates didn’t immediately respond to a request seeking comment about deferred leave.

      The company also declined to comment generally about cabin-crew complaints, and it declined to make executives available to comment for this article. Saif Al Suwaidi, director general of the General Civil Aviation Authority, the U.A.E.’s airline regulator, said issues about airline labor conditions are a matter to be sorted out between staff and management.

      The new gripe sessions announced earlier this year are one way Emirates is trying to manage the complaints. In an email in January to staff announcing the meeting, Terry Daly, Emirates senior vice president of service delivery, wrote he was aware that there are a number of subjects that are causing concern at the moment. He called the meetings “an opportunity to talk about these directly with me” according to a copy of the email reviewed by The Wall Street Journal.

      Emirates has held three sessions so far. The first meeting, held last month at Emirates Dubai headquarters, dragged on for double the scheduled two hours, according to three attendees. In a statement, Emirates said the forums last month were just one of many ways employees could communicate with management. “We have always encouraged open dialogue” the carrier said.

      Emirates Chief Executive Tim Clark has recently weighed in. Late last year, he started to send a quarterly update email to employees, soliciting feedback from staff. But he also warned about gossip mongering: “I am astonished by the range of colorful stories that sometimes do the rounds in our company” he wrote in October. His advice, he continued, according to a copy of the email reviewed by the Journal, is to “keep well away from naysayers and gossips and focus instead on our ambition to be one of the most loved lifestyle brands”.

      Write to Rory Jones at rory.jones@wsj.com

      Like

  • Jules

    Thanks Dragana.
    Clearly company’s issues are being spread worldwide…

    Like

  • Ines costa

    “We have always encouraged open dialogue” the carrier said.
    AH AH AH , what a joke.

    Like

    • Anonymous11

      They love lying. It’s the organization’s psychiatric condition (pathological lying). They practice it with media, staff, governments, competitors, customers, and everybody else, and they are proud of it and ways get away. I agree others lie too, it’s just a “condition” in EK!!!

      Like

  • Anonymous11

    Thanks Dragana. I was eager to read it.

    Like

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