There are many stories about nepotism inside EKAS department. I have heard them while I was employed there but I never believe things I hear unless they are supported by facts and evidence. This is why this article title has a question mark: I don’t know whether claims in the next e-mail are credible. But since I have invited people to share their thoughts and suggestions, I have decided to publish this e-mail because, judging by the language used and names mentioned, I can see that it’s not a personal revenge of a staff (I don’t publish that kind of e-mails) and these claims can easily be checked with admin and lounge staff if there is someone interested to check them.
My motivation for publishing this story is the fact that I have seen unmotivated and unhappy staff, who keep the airport running with their expertise and skills, yet they are eternally kept on a lower grade positions while managers are brought from outside.
This is one of the reasons why I was unhappy as well. I was kept at check-in position for one and a half year (we are all promised to experience different parts of operation at the same grade at least). I have nothing against starting from the lowest position, especially if you are new in aviation industry, but recruiters know that they are hiring smart and educated people, so it is a pure mental and physical torture to keep these people at the counters for two years before sending them to the gates (check in AND boarding agent).
Mobility between departments is slow and wasta driven and it’s only one of the reasons why so many people resign. EKAS management behave like this waste of money is not a problem – they will hire tons of new staff. This sends a really bad message to loyal (non-local) staff with no wastas, who are doing hard job and who already have rich knowledge of the airport operation: we don’t need you, and if you are not happy – resign. We will hire new lowest grades staff from less fortunate countries and new managers from more fortunate ones.
If you have the opposite view on this e-mail, send it to me, I will publish it as well. Everyone deserves a chance to defend themselves and to speak freely.
One is certain: whether this e-mail is credible or not, it is a proof of a poor working atmosphere and almost non-existent mutual trust between people designated to work as a team.
Have you heard about “Emirates Premium Lounge Managers who were appointed by former DVP EKAS Anoma Mannuel“!!Well, this is another proof that each manager can do a lot to his/her “Kingdom” using his/her authority to violate and even step on rules and regulations and the amazement of all, HR is keeping out of the scene and only “cherish” their decision(s)!!Emirates airline use to take extreme care of its premium lounges from catering, designing, private suites, heath clubs…etc as premium pax are paying too much for their comforts, When Concourse A had newly opened, plans were made up to expand the services provided and for that, 5 managers were appointed by DVP EKAS Mrs Anoma as Emirates Premium Lounge Managers however, this step was considered to be somewhat a “devastating” and unfair at least for the lounges staff as managers were appointed from “outside” not even from the airport with at least, an “operational” backgrounds!!When the suitable applicants had applied to the said post, DVP Anoma had added extra requirements ” Candidate should have Food and Beverage experience AND Interior Design experience!!” to avoid them from being considered for the post beside, I don’t know why managers should have that experience when Catering team with their managers are there 24/7 and the designs are well taken care by DAC!!! in fact, I can tell that there is only one simple reason for that i.e. the post would be available for that person!! Now lets have a look at their selection:1- Mrs Karen Hartley: Australian her husband is Srilankan and very closed friend to DVP Anoma and owns a restaurant. Since joining she focuses on VIP’s ONLY to make friends and to distribute her EK Business card!! She has no operational experience what so ever.2- Mr Andrew Wilson: Ex-Cabin Crew usually takes extreme care to his “appearance”!! and always on the go and travels a lot on Business, have nothing to do with anything!!3- Ms Anabella (Portuguese): Joined from outside EK as a manager, careless that once she was found at the airport hotel having “Shisha” on night shift duty and was given only Warning letter any other staff (not manager) would be terminated on the spot!!4- Ms Anya Hozouki (Polish/American): No airline experience at all and always out of Dubai traveling on Business!!5- Mr Peter Frewch (British): Has worked in hotels before but, he is very talkative that frequent passengers avoid talking to him. He doesn’t know .During the runway closure, DVP Anoma had instructed the admin office to cancel all the staff and managers leaves but it seemed that her “kids” were excluded I wonder where was the HR at that time!!! Those are Anoma “kids” no one can approach them, they have no job description and they are not related to any department not even EKAS only the title when it comes to what they do. They never added something new to Emirates and they can never be role models for staff. Their professional life in EK is full of mistakes specially when handling problems as they depend on senior lounge staff for that and the worst part is, they “copy and paste” lounge officers and supervisors emails to put it in their daily reports and all that because Ms Anoma doesn’t trust the airport staff and wants to revenge from them.Working atmosphere is full of discrimination and became very sensitive as some junior staff who made “friends” with the lounge managers are exploited and took advantage of that, Senior staff are being demotivated by those managers because they are more qualified than their managers!!